ScanPebble support
Let’s get your documents sorted.
Email info@taslangroup.com with the app version, device model, Android or Fire OS version and the steps that led to the problem. Please do not send private documents or signing credentials.
The camera will not open. What should I check?
Allow camera access in Android Settings → Apps → ScanPebble → Permissions. Close other apps using the camera and reopen ScanPebble. If the preview remains black, restart the device and tell support your device model and Android version.
How can I improve a scan?
Use even lighting, avoid glare and shadows, keep the page flat and hold the camera steady. Review the captured image and adjust its boundaries before saving. Retake blurred pages.
Why does recognised text contain errors?
OCR accuracy depends on image quality, type size and layout. The current recognition model handles Latin-script text. Review the text before exporting. TXT and DOCX exports do not reproduce the original page layout.
Where are my exported files?
On supported Android versions, completed exports are saved in Downloads/ScanPebble. Check the Files app and the export result message. Shared copies may be stored by your chosen destination app.
How should I protect a backup?
Backup files are unencrypted. Keep them in a secure location and do not share them publicly. Restore currently requires an empty ScanPebble document library. Keep independent copies of important documents.
How can I delete my documents?
Delete saved documents in My documents. Exported and shared copies must be deleted separately from their destinations. Removing app data or uninstalling can remove local records; back up anything you need first.